Recently I’ve been asked a lot about offshoring. There’s no doubt offshoring staff is becoming more commonplace every day. For many small businesses, offshoring staff to countries like Philippines has become a great way to minimise cost while not compromising quality.
We’ve had offshore staff (in the Philippines) for just under two years now, and the experience has been an overwhelming success. We’ve got great people in our business who know their roles and add massive amounts of value. It hasn’t all been smooth sailing, but we’ve learned a lot during the last two years on how to successfully set up an overseas workforce. For anyone looking to offshore staff, here are my tips to you:
- Don’t be scared; it’s easy – Globalisation is now no longer the domain of big companies as SMBs are getting in on the action at a crazy rate. Statistically, a quarter of the Philippines’ offshoring business is now servicing small to medium businesses. I’m amazed at how many small (1-5 ppl) businesses I speak to who have set up staff overseas. If you have a good offshoring service provider, they will make your life very easy.
- Have a plan and know what you want – Before you start, know what you want to achieve by offshoring staff. Be clear about what you want your offshore staff to do on a daily basis and how it will affect you and your business. Develop a clear job description and know what both success and failure of your offshore staff looks like.
- Find the right person – In my opinion, this is the most important part of the process. Hire slow, take your time and get the right person. Don’t wait for the right person to apply to a job ad – get a recruiter to find you them for you. Through the interview process, make sure you can get a strong sense your potential employee is both personally and technically aligned to your business.
- Process – Work with your employee to create processes for your business. This will help you understand your business better, help your employee be more efficient and effective, and set the foundation for scalability when you hire more people (because if this works for you, I promise you’ll hire more).
- Give your people feedback – Offshoring isn’t something you can set and forget. Treat your staff like people – let them know when they are doing a good job and give them constructive feedback when they aren’t. Constantly reassess and realign to ensure you are getting the most from your people. Through this, you can create a positive culture.
Offshoring doesn’t need to be scary or difficult – if you know what you’re doing it’s really quite simple. If you need help setting up your offshoring staff or would like to know more about our experiences in Manila, just drop me a line.